Training Event Details

Course Description:

Join us for one or both of the following 8-hour training classes presented by The Healthy Dispatcher. "Defusing Communications Center Conflict" on Tuesday, August 29: Difficult conversations and tense moments are the norm in 9-1-1, and negative interactions can quickly go sideways, posing challenges at both ends of the line. With tools learned in this class, improve call- taking ability and learn ways to effectively navigate interpersonal conflict within the center (which can be even more harmful than over the phone). "People Driven Leadership" on Wednesday, August 30, 2023: The strength of a communications center's leadership team defines the culture, daily expectations, and working conditions. When a center's leadership team is not working as a cohesive unit, the challenging work of 9-1-1 can feel even more difficult. This training is designed to increase trust and foster accountability.

Course Prerequisites:

None

Course Target Audience:

911 Telecommunicators

Additional Information:

1) Registration fee is $50.00 for one day or $75.00 for both-indicate in email registration. 2) Breakfast, lunch, and snacks will be provided as part of your registration fee. 3) Travel expenses are on your own

Event Dates:

8/29/2023 through 8/30/2023

Event Time:

8:00 AM to 5:00 PM each day

Event Location/Address:

C G Therkildsen Center 706 Victoria St

County and District:

SHELBY - District: 4

Is Sponsored by HSEMD?

Is HSEMD Hosting Registration?

Registration Information:

To pay and register, contact Jordon Sanders at jsanders@shco.org or call 712-579-1038 Please provide your first/last name and entity you represent. Please indicate which session(s) you plan on attending.

Point of Contact